Ashley Power Recliner Sofa Not Working

Troubleshooting a Non-Functional Ashley Power Recliner Sofa

Ashley Furniture is a renowned brand known for its stylish and comfortable furniture, including power recliners. However, even high-quality furniture can experience malfunctions. If your Ashley power recliner sofa is not working, it can be frustrating and inconvenient. This article will guide you through troubleshooting steps to identify and potentially resolve the issue.

1. Check Power and Electrical Connections

The first step is to ensure the power source is working correctly. Check the following:

Power Outlet:
Verify that the power outlet the sofa is plugged into has power. Try plugging in another device to confirm its functionality.
Power Cord:
Examine the power cord for any damage, such as fraying, cuts, or loose connections. If there are visible signs of wear, replace the cord immediately.
Power Switch:
Locate the power switch on the sofa, usually positioned on the side or underneath. Ensure the switch is turned on. If the switch is illuminated, but the recliner is not working, the switch itself might be faulty.

If the power source and connections are confirmed to be working, proceed to the next troubleshooting step.

2. Inspect the Recliner Mechanism

There could be issues with the recliner mechanism itself, which may prevent it from working. Examine the following:

Recliner Button:
Check the button on the recliner, usually located on the armrest or side of the sofa. If the button feels loose or unresponsive, it might need replacement.
Recliner Tracks:
These are metal rails that guide the recliner mechanism. Look for any obstructions, such as debris or objects caught in the tracks. Clear any obstructions and ensure the tracks are clean and lubricated.
Recliner Motor:
If the motor is faulty, the recliner will not function. Listen for any unusual noises coming from the motor when you attempt to recline. A grinding or clicking sound often indicates a motor problem. It might be necessary to replace the motor.

If you suspect a problem with the recliner motor or other mechanical components, it is best to consult a qualified furniture repair technician.

3. Consider the Remote Control

If the sofa is equipped with a remote control, ensure it is working properly. Check the following:

Remote Battery:
Replace the batteries in the remote control, even if they seem to have power. Low battery levels can affect the remote's functionality.
Remote Pairing:
Some power recliners require pairing the remote with the sofa. Refer to the user manual for instructions on pairing the remote.
Remote Sensor:
The remote control works by sending signals to a sensor on the sofa. Make sure the sensor is clean and unobstructed.

If the remote control is the source of the problem, you can try troubleshooting it further or consider purchasing a replacement remote.

4. Contact Ashley Furniture Customer Service

If you have exhausted all other troubleshooting options and your Ashley power recliner sofa is still not working, it's time to contact Ashley Furniture Customer Service. They can provide further assistance and guidance, including information about warranty coverage and potential repair options.

Before reaching out to customer service, have the following information ready: